Refund policy

Return & Refund Policy

Effective Date: 29th of June 2026

At Raqim Remedies, every product is handcrafted in small batches using carefully selected botanical ingredients. We take great pride in the quality of our products and want you to be completely satisfied with your purchase.


Returns


Due to the nature of our products and for hygiene and safety reasons, we are unable to accept returns or exchanges on opened or used products.


We may accept returns on unopened, unused products in their original condition within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the item was supplied incorrectly or is faulty.


Damaged or Incorrect Orders


If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of receiving your order.


Please include:


  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging


Once assessed, we will offer an appropriate solution, which may include:


  • A replacement product
  • A store credit
  • A full refund where applicable


Allergic Reactions & Individual Results


Our products are made with natural ingredients; however, every individual’s skin and hair are unique.


We recommend performing a patch test before first use.


We cannot offer refunds for:


  • Allergic reactions
  • Sensitivity to ingredients
  • Personal preference regarding scent or texture
  • Products that do not meet individual expectations or desired results


Change of Mind


We do not offer refunds or exchanges for change of mind purchases.


Please read all product descriptions carefully before placing your order. If you have any questions, we’re always happy to help before you purchase.


Australian Consumer Law


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.


You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.


Nothing in this policy excludes or limits your rights under Australian Consumer Law.


Refund Processing


If a refund is approved:


  • Refunds will be issued to the original payment method.
  • Please allow 5–10 business days for the funds to appear in your account, depending on your financial institution.


Shipping costs are non-refundable unless the return is due to our error or a faulty product.


Contact Us


For any questions regarding your order or this policy, please contact:


Raqim Remedies

Email: raqimremedies@gmail.com