Terms of service

Terms of Service

Effective Date: 29th of June 2026

Welcome to Raqim Remedies. By accessing our website or purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our website or placing an order.


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1. About Us


Raqim Remedies is an Australian business offering handcrafted botanical hair and skincare products made in small batches.


By using our website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian to use our services.


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2. Products


Our products are handcrafted using natural and botanical ingredients. Because of this, slight variations in colour, scent, texture, and appearance may occur between batches. These natural variations are not considered defects.


Product descriptions, images and ingredient lists are provided as accurately as possible. Colours displayed on your screen may vary depending on your device.


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3. Product Information & Disclaimer


The information provided on this website is intended for educational and informational purposes only.


Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.


Always consult a qualified healthcare professional if you are pregnant, breastfeeding, have a medical condition, or are taking medication before using new skincare or haircare products.


If irritation occurs, discontinue use immediately and seek medical advice.


Customers are responsible for reviewing ingredient lists prior to purchase to ensure products are suitable for their individual needs.


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4. Orders


Once an order has been placed, you will receive an order confirmation email.


We reserve the right to refuse, cancel or limit any order where:


  • Products become unavailable
  • Pricing errors occur
  • Fraudulent or suspicious activity is suspected
  • We are unable to verify payment information


If payment has already been processed, any cancelled order will be refunded.


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5. Pricing


All prices are displayed in Australian Dollars (AUD).


Prices may change without notice.


We reserve the right to correct pricing errors at any time.


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6. Payments


We accept payment through the secure payment methods displayed during checkout.


Orders will not be dispatched until payment has been received in full.


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7. Shipping


Shipping timeframes provided are estimates only.


Once an order has been handed to the shipping carrier, Raqim Remedies is not responsible for delays caused by:


  • Postal services
  • Customs processing
  • Weather events
  • Carrier disruptions


Customers are responsible for providing accurate shipping information. We are not responsible for orders delivered to an incorrect address supplied at checkout.


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8. Returns & Refunds


Returns and refunds are governed by our Return & Refund Policy.


Please refer to our separate Return & Refund Policy for full details.


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9. Intellectual Property


All content on this website—including but not limited to:


  • Logos
  • Branding
  • Product names
  • Photography
  • Product descriptions
  • Graphics
  • Videos
  • Educational content
  • Website design


is the property of Raqim Remedies and may not be copied, reproduced, distributed, or used without prior written permission.


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10. User Conduct


You agree not to:


  • Use the website for unlawful purposes.
  • Attempt to interfere with the website’s security or functionality.
  • Upload malicious software or harmful code.
  • Infringe upon the intellectual property rights of Raqim Remedies or others.


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11. Limitation of Liability


To the maximum extent permitted by law, Raqim Remedies shall not be liable for any indirect, incidental, consequential or special damages arising from the use of our website or products.


Our total liability shall not exceed the amount paid for the product giving rise to the claim.


Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law.


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12. Privacy


Your personal information is collected and handled in accordance with our Privacy Policy.


By using our website, you consent to the collection and use of your information as outlined in that policy.


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13. Changes to These Terms


We reserve the right to update or modify these Terms of Service at any time.


Any changes will become effective immediately upon publication on this website.


Continued use of our website after changes are posted constitutes acceptance of the revised Terms.


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14. Governing Law


These Terms of Service are governed by the laws of Victoria, Australia.


Any disputes arising from these Terms or your use of our website will be subject to the jurisdiction of the courts of Victoria.


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15. Contact Us


If you have any questions regarding these Terms of Service, please contact us:


Raqim Remedies

Email: raqimremedies@gmail.com


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Disclaimer


By purchasing from Raqim Remedies, you acknowledge that:


  • You have read the product ingredients before use.
  • You understand that natural products may vary slightly between batches.
  • You will perform a patch test before first use.
  • You accept responsibility for using products as directed.
  • Results may vary between individuals depending on factors such as hair type, skin type, routine, and overall health.