Shipping policy
Shipping Policy
Effective Date: 29th of June 2026
Thank you for shopping with Raqim Remedies. Each of our products is handcrafted in small batches with care and attention to quality. Please read our Shipping Policy below for information about order processing, shipping, and delivery.
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Order Processing
As our products are handmade in small batches, please allow 2–5 business days for your order to be prepared and dispatched.
During new product launches, promotional events, or holiday periods, processing times may be slightly longer. If significant delays occur, we will notify you as soon as possible.
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Shipping Within Australia
We currently ship Australia-wide using trusted postal and courier services.
Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
Estimated delivery times after dispatch are:
- Standard Shipping: 2–8 business days
- Express Shipping: 1–4 business days
Please note that these are estimates only and may vary depending on your location and the shipping carrier.
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International Shipping
We are currently only shipping to Australian states and territories.
If international shipping becomes available, applicable shipping rates, estimated delivery times, customs duties, taxes, and import fees will be displayed at checkout where possible. Any customs charges imposed by the destination country are the responsibility of the customer.
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Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking information so you can monitor your delivery.
Please allow up to 24 hours for tracking information to become active.
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Delivery Delays
While we aim to dispatch orders promptly, Raqim Remedies is not responsible for delays caused by circumstances outside our control, including:
- Postal or courier delays
- Extreme weather events
- Public holidays
- Customs processing (for international orders)
- Natural disasters or other unforeseen events
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Incorrect Shipping Information
Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete.
If an incorrect or incomplete address is supplied, Raqim Remedies is not responsible for orders that are delayed, lost, or delivered to the wrong address.
If your order is returned to us due to an incorrect address, additional shipping charges may apply before it can be resent.
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Lost or Missing Parcels
If your tracking information indicates your parcel has not arrived within a reasonable timeframe, please contact us.
We will assist you in lodging an enquiry with the shipping carrier; however, once an order has been handed over to the carrier, delivery is ultimately the responsibility of the carrier.
Where required under the Australian Consumer Law, we will work with you to provide an appropriate remedy if the goods are not delivered as agreed.
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Damaged Parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photographs of the damaged packaging
- Photographs of the damaged product(s)
We will assess the issue and, where appropriate, arrange a replacement, store credit, or refund.
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Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
We can only make changes or cancellations before your order has been packed or dispatched.
Once an order has been shipped, it cannot be cancelled.
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Contact Us
If you have any questions regarding shipping, please contact us:
Raqim Remedies
Email: raqimremedies@gmail.com
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Small-Batch Promise
At Raqim Remedies, every product is thoughtfully handcrafted in small batches using high-quality botanical ingredients. This approach allows us to maintain freshness, quality, and consistency while ensuring each order receives the care and attention it deserves.